Return Policy

Your satisfaction is guaranteed. If for any reason, you are not satisfied with an POLARIMPORTS product you bought in the last 45 days (15 for wearable electronics) from this site, please call 1 (403) 919-0725 or E-mail to Our customer care team will initiate a Return authorization on your behalf and provide you with a return shipping label. Once we receive your product, we will provide you with full credit within 10–15 business days.


  • This returns process only applies to purchases made on our website ( or If your product was not purchased on our website, please refer to the original retailer.
  • Proof of purchase is needed for a return.
  • Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
  • Personally customized product was created especially for you, so we cannot take returns on these items.


What can I return or exchange?


We're sorry things didn't work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original packing slip invoice for the price paid.

Please note: Clearance items*, and products are "final sale" and cannot be returned or exchanged unless the merchandise was found to be defective. 

*Applicable to all clearance items in the sale section with the mention of 'final sale' in the product name. 



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